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Shop order guide
Track a Urban Ladder order
Urban Ladder shows tracking inside your orders. To follow a parcel outside the app, you need the courier's tracking number (AWB) — not the Urban Ladder order ID.
अपना Urban Ladder पार्सल ट्रैक करें
How to find the tracking number
- Open the Urban Ladder app or website and go to your orders (usually under Account or Profile).
- Choose the order and open its tracking or shipment details.
- Note the courier name and copy the AWB / tracking number shown with it (it also appears in the shipping SMS or email).
- Paste the number into the tracker on this page and, if asked, choose the courier shown in the app.
Who delivers Urban Ladder orders
Some Urban Ladder orders are delivered by Urban Ladder's own or partner delivery team, which may not have a public courier tracker. For those, use the Urban Ladder app.
Common problems
No tracking number yet
The order hasn't been handed to a courier. The tracking number appears in the order details once it ships.
Tracking number shows no updates
New shipments can take up to 24 hours to appear on the courier's tracker. Check the number for typos and try the courier's official tracker.
Delivered but not received
Report it from the order page in Urban Ladder as soon as possible — shops usually have a short window for delivery complaints.
Urban Ladder tracking FAQs
Can I track a Urban Ladder order with the order ID?
Only inside Urban Ladder. Couriers and CheckMyOrder track parcels by the courier's tracking number, which you'll find in the order details after dispatch.
CheckMyOrder is not affiliated with Urban Ladder. For cancellations, refunds, returns or delivery complaints, contact Urban Ladder support from your order page.