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Shop order guide
Track a Croma order
Croma shows tracking inside your orders. To follow a parcel outside the app, you need the courier's tracking number (AWB) — not the Croma order ID.
अपना Croma पार्सल ट्रैक करें
How to find the tracking number
- Open the Croma app or website and go to your orders (usually under Account or Profile).
- Choose the order and open its tracking or shipment details.
- Note the courier name and copy the AWB / tracking number shown with it (it also appears in the shipping SMS or email).
- Paste the number into the tracker on this page and, if asked, choose the courier shown in the app.
Who delivers Croma orders
Some Croma orders are delivered by Croma's own or partner delivery team, which may not have a public courier tracker. For those, use the Croma app.
Common problems
No tracking number yet
The order hasn't been handed to a courier. The tracking number appears in the order details once it ships.
Tracking number shows no updates
New shipments can take up to 24 hours to appear on the courier's tracker. Check the number for typos and try the courier's official tracker.
Delivered but not received
Report it from the order page in Croma as soon as possible — shops usually have a short window for delivery complaints.
Large appliances
Big appliances may be delivered and installed by Croma's own team; their status appears only on the Croma order page.
Croma tracking FAQs
Can I track a Croma order with the order ID?
Only inside Croma. Couriers and CheckMyOrder track parcels by the courier's tracking number, which you'll find in the order details after dispatch.
CheckMyOrder is not affiliated with Croma. For cancellations, refunds, returns or delivery complaints, contact Croma support from your order page.