Shop order guide
Track a Shopsy order
Shopsy shows tracking inside your orders. To follow a parcel outside the app, you need the courier's tracking number (AWB) — not the Shopsy order ID.
Track your Shopsy parcel
How to find the tracking number
- Open the Shopsy app or website and go to your orders (usually under Account or Profile).
- Choose the order and open its tracking or shipment details.
- Note the courier name and copy the AWB / tracking number shown with it (it also appears in the shipping SMS or email).
- Paste the number into the tracker on this page and, if asked, choose the courier shown in the app.
Couriers that may deliver Shopsy orders
Couriers vary by seller, product and location. The order details always name the courier for your parcel.
- EkartShopsy is part of the Flipkart group; many orders travel with Ekart.Live status
Shopsy sends orders with different courier partners depending on the product and location. The order details name the courier for your parcel.
Common problems
No tracking number yet
The order hasn't been handed to a courier. The tracking number appears in the order details once it ships.
Tracking number shows no updates
New shipments can take up to 24 hours to appear on the courier's tracker. Check the number for typos and try the courier's official tracker.
Delivered but not received
Report it from the order page in Shopsy as soon as possible — shops usually have a short window for delivery complaints.
Shopsy tracking FAQs
Can I track a Shopsy order with the order ID?
Only inside Shopsy. Couriers and CheckMyOrder track parcels by the courier's tracking number, which you'll find in the order details after dispatch.
CheckMyOrder is not affiliated with Shopsy. For cancellations, refunds, returns or delivery complaints, contact Shopsy support from your order page.