Skip to content
CheckMyOrder

Shop order guide

Track a SUGAR Cosmetics order

SUGAR Cosmetics shows tracking inside your orders. To follow a parcel outside the app, you need the courier's tracking number (AWB) — not the SUGAR Cosmetics order ID.

Track your SUGAR Cosmetics parcel

AWB, waybill, consignment or tracking ID — not your shop's order ID.

How to find the tracking number

  1. Open the SUGAR Cosmetics app or website and go to your orders (usually under Account or Profile).
  2. Choose the order and open its tracking or shipment details.
  3. Note the courier name and copy the AWB / tracking number shown with it (it also appears in the shipping SMS or email).
  4. Paste the number into the tracker on this page and, if asked, choose the courier shown in the app.

Who delivers SUGAR Cosmetics orders

    SUGAR Cosmetics sends orders with different courier partners depending on the product and location. The order details name the courier for your parcel.

    Common problems

    No tracking number yet

    The order hasn't been handed to a courier. The tracking number appears in the order details once it ships.

    Tracking number shows no updates

    New shipments can take up to 24 hours to appear on the courier's tracker. Check the number for typos and try the courier's official tracker.

    Delivered but not received

    Report it from the order page in SUGAR Cosmetics as soon as possible — shops usually have a short window for delivery complaints.

    SUGAR Cosmetics tracking FAQs

    Can I track a SUGAR Cosmetics order with the order ID?

    Only inside SUGAR Cosmetics. Couriers and CheckMyOrder track parcels by the courier's tracking number, which you'll find in the order details after dispatch.

    CheckMyOrder is not affiliated with SUGAR Cosmetics. For cancellations, refunds, returns or delivery complaints, contact SUGAR Cosmetics support from your order page.