Shop order guide
Track a Netmeds order
Netmeds shows tracking inside your orders. To follow a parcel outside the app, you need the courier's tracking number (AWB) — not the Netmeds order ID.
Track your Netmeds parcel
How to find the tracking number
- Open the Netmeds app or website and go to your orders (usually under Account or Profile).
- Choose the order and open its tracking or shipment details.
- Note the courier name and copy the AWB / tracking number shown with it (it also appears in the shipping SMS or email).
- Paste the number into the tracker on this page and, if asked, choose the courier shown in the app.
Who delivers Netmeds orders
Some Netmeds orders are delivered by Netmeds's own or partner delivery team, which may not have a public courier tracker. For those, use the Netmeds app.
Common problems
No tracking number yet
The order hasn't been handed to a courier. The tracking number appears in the order details once it ships.
Tracking number shows no updates
New shipments can take up to 24 hours to appear on the courier's tracker. Check the number for typos and try the courier's official tracker.
Delivered but not received
Report it from the order page in Netmeds as soon as possible — shops usually have a short window for delivery complaints.
Netmeds tracking FAQs
Can I track a Netmeds order with the order ID?
Only inside Netmeds. Couriers and CheckMyOrder track parcels by the courier's tracking number, which you'll find in the order details after dispatch.
CheckMyOrder is not affiliated with Netmeds. For cancellations, refunds, returns or delivery complaints, contact Netmeds support from your order page.